Early in my years as a consultant and change agent in organizations, I noticed a pattern I like to call “the Moses effect”: When I began consulting engagements, there were times where it was almost as if the waters parted upon my arrival, so that the change we were working on could happen.

The problem was that as soon as I walked away, the waters returned to their original bed. I wondered for the longest time why this was happening, and one day the answer came to me. I was not building the capacity in the people that would allow them to sustain the change we were making.

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